Client Services Job Description

Our Family Vet is a busy veterinary practice that has served the Bullard, Tyler, and Jacksonville area for over 20 years. Our Family Vet is looking for a highly motivated individual to join our Client Services team.

Job Responsibilities:

• Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments.
• Checking patients in, discharging patients, invoicing.
• Answer phone calls which may include answering questions, scheduling appointments, and recording messages for doctors and staff.
• Handle incoming and outgoing mail and email.
• Update and file patient charts.
• Enter data into computerized billing program.
• Retrieve prescriptions as needed.
• Assist with pet supply purchases such as food, supplements, and grooming items.
• Maintain the cleanliness of waiting room.
• Must be able to multitask.
• Must be able to lift 30lbs or more, bend, stoop and stand for long periods of time.
• Travel may be required.

Skills / Qualifications:

• High School Diploma or relevant education and work experience.
• Customer service attitude.
• Excellent organizational skills including the ability to multitask.
• Time management skills with the ability to prioritize tasks.
• Tech savvy, comfortable with office equipment and learning new systems.
• Team oriented, willing to jump in and offer support.
• Ability to be resourceful and proactive when issues arise.
• Solid verbal and written communication skills.
• Professional and positive attitude.